You are the relationship that we value so much of our future. Our mission at Lafayette Medical Enterprises, Inc. is to perform our best when it comes to the customer. One of our main concerns as a distributor is the service we provide with care to you, our Customers. For that reason, our Customer Service Personnel take great interest in working with you whether you are an individual for over the counter (OTC) products, the internet shopper, or an acute care facility looking for a different supplier, our goal is to meet or exceed the customers’ needs. We have a highly trained staff that would be more than happy to assist you in every means possible. Whether it’s a question about product availability or the status of an order, we hope to lend our assistance to make your life just a little bit easier.
Ordering Policy
Orders may be placed via the web, click on http://www.Lafmed.com. We are also glad to accept your orders via telephone, fax, email, and EDI. Minimum ordering requirement is $50 on all orders plus shipping, unless set forth in an established agreement with Lafayette Medical Enterprises, Inc. Any orders that are below the minimum will have an additional $5 handling charge. For customers without an open account status, we accept multiple forms of payment which includes Master Card, VISA, Cash, Check, and Electronic Funds Transfer.
Back Orders
While we work to maintain the highest fill rate possible for all stock items, there may be a time where we will experience depleted stock. For non-stock and special order items, the customer will be assessed a freight charge.
Shipping Policy
Orders placed before 1:00 p.m. will ship the same day via UPS ground service. Lafayette Medical can provide special shipping including Next Business Day, Second Business Day and Third Business Day. Freight will be added to the invoice. Orders placed after 1:00 p.m. will ship the following day.
Return Policy
Product can be returned for 100% credit providing it is a stocked product and the purchase date is not longer than 30 days. Products returned after 30 days will be charged a 20% restocking fee. Special ordered items requires special handling and will be assessed a minimum of 25% restocking fee. No special ordered product can be returned after 15 days. No product will be accepted after 60 days from the date of purchase. All returns must be returned in its original packaging. No credit will be issued for product that is damaged, altered, or that has been determined cannot be resold. Any product shortage or shipping errors must be reported to our Customer Service Department within 48 hours from receipt of the order.